Terms & Conditions
hese Terms and Conditions of Use (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, “You”, “Your”) and C18 Paris (“Company”, “We”, “Us”, “Our”), governing your access to and use of our website www.c18paris.com, related mobile applications, and all associated services (“Platform”).
By accessing, browsing, registering on, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Returns and Refunds Policy, Shipping Policy, Wallet and Payments Policy, Loyalty Program Terms, and any other policies published on the Platform from time to time (“Policies”). If you do not agree with these Terms, you must not use or access the Platform.
This document is an electronic record in terms of the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020. It does not require any physical or digital signatures.
1. DEFINITIONS AND INTERPRETATION
For the purpose of these Terms:
1.1 “Account” means a personalized profile created by you on the Platform to facilitate purchases, access services, and manage transactions.
1.2 “Applicable Law” means all statutes, enactments, acts of legislature or parliament, ordinances, rules, by-laws, regulations, notifications, policies, directions, directives, guidelines, and orders of any governmental authority or court of law in India, including but not limited to the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Legal Metrology Act, 2009, and Drugs and Cosmetics Act, 1940.
1.3 “Force Majeure Event” shall have the meaning ascribed to it under Clause 21.
1.4 “Products” means all goods, including beauty, cosmetics, skincare, personal care, and lifestyle products, listed for sale on the Platform.
1.5 “Services” means all functionalities provided by the Platform including product listings, payment processing, delivery, loyalty programs, wallet services, and customer support.
1.6 “User Content” means any text, image, video, review, comment, or material posted, uploaded, or otherwise provided by a User on the Platform.
Headings are for convenience only and shall not affect interpretation. Singular includes plural and vice versa. References to statutes shall include amendments, re-enactments, and replacements thereof.
ACCEPTANCE OF TERMS
· By creating an Account, placing an order, or using any part of the Platform, you enter into a binding contract with C18 Paris under these Terms.
· By clicking “I Agree” or otherwise affirmatively accepting these Terms during registration, checkout, or use of specific services, you provide explicit consent to be bound by these Terms.
· We may revise or update these Terms from time to time in compliance with Applicable Law or business needs. All modifications will be posted on the Platform with the “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised Terms.
· You must be at least eighteen (18) years of age and capable of entering into a binding contract under the Indian Contract Act, 1872 to access or use the Platform.
· If you are a minor, you may use the Platform only under the supervision of a parent or legal guardian, who shall be deemed to have accepted these Terms on your behalf and shall be responsible for your conduct.
· You shall provide accurate, current, and complete information during registration and maintain it up-to-date at all times. You are solely responsible for safeguarding your Account credentials and all activity under your Account. Unauthorized access or use must be promptly reported to C18 Paris.
· C18 Paris reserves the right to suspend or terminate any Account suspected of fraudulent activity, misrepresentation, or breach of these Terms.
· You may use the Platform only for lawful purposes and in accordance with these Terms.
· You shall not:
1. Upload, post, or transmit unlawful, defamatory, obscene, infringing, or harmful content;
2. Interfere with or disrupt the Platform’s security or functionality;
3. Use automated tools such as bots, crawlers, or scrapers without prior authorization;
4. Engage in fraudulent activity, including misuse of promotional offers, impersonation, or resale of products without consent;
5. Violate any Applicable Law or third-party rights.
· Violation of this Clause may result in suspension, termination, and legal action.
· We endeavor to ensure that all product descriptions, pricing, and availability information on the Platform are accurate. However, errors may occur, and we reserve the right to correct them without notice.
· We source Products from authorized brands and distributors and do not permit counterfeit goods. Concerns regarding product authenticity should be reported to support@c18paris.com.
· All mandatory product information required by the Legal Metrology Act, 2009 is displayed on product listings.
· You may submit reviews and other content, provided they are lawful, truthful, and do not infringe any rights. By submitting content, you grant C18 Paris a worldwide, perpetual, irrevocable, royalty-free license to use and display such content on the Platform.
· We reserve the right to remove any content that violates these Terms or Applicable Law.
· All Platform content, including text, graphics, logos, and software, is owned by C18 Paris or its licensors and is protected by intellectual property laws. Unauthorized use is prohibited.
· Promotional codes, loyalty programs, and gift cards are subject to specific terms displayed on the Platform. Misuse may result in suspension of your Account. Loyalty points and gift cards are non-transferable, non-refundable, and expire as per their terms.
· The Platform and all Products are provided “as is” without any express or implied warranties.
Users are advised to review product ingredients carefully and conduct patch tests for cosmetics. C18 Paris disclaims liability for allergic reactions, side effects, or product suitability
· These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.
ORDERS, ACCEPTANCE, AND CANCELLATION
Placing an order on the Platform constitutes an offer to purchase. Acceptance occurs when we confirm dispatch.
We may refuse or cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
Orders may be cancelled by you before dispatch, as detailed in our Returns & Refunds Policy .
PAYMENTS AND REFUNDS
Payments are accepted via the methods displayed on the Platform and are processed securely by third-party payment providers. We are not responsible for errors or delays caused by such providers.
Refunds, if applicable, will be issued in accordance with our Returns & Refunds Policy .
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LIMITATION OF LIABILITY
To the maximum extent permitted by Applicable Law:
1. Platform Use Disclaimer: You acknowledge and agree that your use of the Platform, its content, and any services obtained through the Platform is at your sole risk. The Platform and all Products are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied.
2. Exclusion of Certain Damages: Under no circumstances shall C18 Paris, its affiliates, officers, directors, employees, agents, licensors, or service providers be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages whatsoever, including but not limited to loss of profits, loss of data, loss of goodwill, loss of business opportunity, or other intangible losses, arising out of or related to:
(a) Your access to, use of, or inability to access or use the Platform or Products;
(b) Any unauthorized access to or use of our servers, systems, or data;
(c) Any interruption, suspension, delay, or failure of the Platform due to Force Majeure Events or third-party failures;
(d) Product defects, delays in delivery, or issues arising from third-party sellers or service providers; or
(e) Any content, materials, or services provided by third parties on or through the Platform.
3. Cap on Liability: In no event shall C18 Paris’ total aggregate liability for any claim arising under these Terms, whether in contract, tort (including negligence), strict liability, or otherwise, exceed the greater of:
(i) The total amount paid by you for the specific order giving rise to the claim; or
(ii) INR 5,000 (Indian Rupees Five Thousand only).
4. Jurisdictional Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. In such cases, our liability shall be limited to the minimum extent permitted under Applicable Law.
By using the Platform, you expressly agree that this limitation of liability is reasonable and forms an essential basis of the bargain between you and C18 Paris.
THIRD-PARTY CONTENT AND LINKS
The Platform may include content, advertisements, links, or references to websites, applications, products, or services operated by third parties (“Third-Party Content” or “Third-Party Services”). Such Third-Party Content or Services are provided solely for your convenience and reference.
We do not control, endorse, or assume responsibility for:
(a) The accuracy, relevance, or completeness of Third-Party Content;
(b) The quality, safety, legality, or suitability of any Third-Party Services or products advertised or offered through such links; or
(c) Any loss or damage arising from your access to, reliance on, or use of Third-Party Content or Services.
If you choose to access any Third-Party Content or Services:
1. You do so at your own risk and subject to the terms and conditions and privacy policies of such third parties;
2. Any disputes, claims, or issues arising out of or in connection with Third-Party Services shall be resolved solely between you and the relevant third party; and
3. C18 Paris shall have no liability whatsoever in such matters, except to the extent required by Applicable Law.
Where the Platform integrates with or uses services provided by third parties (such as payment gateways, logistics providers, analytics tools, or social media platforms), you acknowledge and agree that:
· Such third parties are independent entities, and we do not guarantee their performance;
· We may share necessary information with such third parties to enable them to provide their services to you, subject to our Privacy Policy; and
· We disclaim any responsibility for delays, errors, failures, or breaches of obligations by such third parties.
By using the Platform, you release C18 Paris from any claims or liabilities arising from your use of any Third-Party Content or Services.
17. FORCE MAJEURE
We shall not be held liable for any failure to perform, or delay in performing, any of our obligations under these Terms if such failure or delay is due to events, circumstances, or causes beyond our reasonable control (“Force Majeure Event”).
A Force Majeure Event shall include, but not be limited to: acts of God, natural disasters (such as floods, earthquakes, storms, fires), epidemics, pandemics, public health emergencies, war, hostilities, acts of terrorism, civil unrest, strikes, lockouts, labor disputes, embargoes, government orders or restrictions, acts of governmental or judicial authorities, interruptions in transportation, shortages of power, fuel, labor, or materials, cyberattacks, hacking, system failures, breakdown of communication facilities, or failures of third-party service providers or suppliers.
In the event of a Force Majeure Event:
(a) We will take all reasonable steps to minimize the impact of such an event on our performance;
(b) Our obligations under these Terms shall be suspended for the duration of the Force Majeure Event; and,
(c) We may, at our sole discretion, terminate any pending orders without liability if the Force Majeure Event continues beyond a period of thirty (30) days.
You acknowledge that Force Majeure Events are outside our reasonable control and agree that we shall not be responsible for any direct, indirect, incidental, or consequential losses arising due to such events.
MISCELLANEOUS
Assignment: We may assign our rights or obligations under these Terms. You may not assign your rights without our written consent.
Severability: If any provision is invalid, the remaining provisions shall remain enforceable.
No Waiver: Failure to enforce any provision shall not constitute a waiver of that provision.
Entire Agreement: These Terms and the incorporated Policies constitute the entire agreement between you and C18 Paris.
Notices: All notices must be sent to support@c18paris.com.
NOTE: We may modify this Policy at any time. Updated versions will be posted on our Platform and take effect immediately. Continued use of our Platform indicates acceptance of the revised Policy.