Refund & Replacement Policy

At C18 Paris, we strive to ensure that every order reaches you in perfect condition. Refunds or replacements are offered only in the following cases:

• You have received the wrong product.
• You have received a damaged product.
• You have received an expired product.
• You have received an empty package.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. If you receive a wrong, damaged, or expired product, or an empty package, please email us at c18pariscosmetics@gmail.com within 3 days from the date of delivery, requesting a refund or replacement. Please include relevant supporting evidence, such as photographs, an unboxing video (where applicable), and any other relevant details. You’ll also need the receipt or proof of purchase.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, expired, or incorrect product, or an empty package, so that we can assess the issue and make it right. In cases involving an empty package or one that appears unusually lightweight, we strongly recommend recording a video while unboxing the package to help us verify your claim. Please report any such issues within 3 (Three) days from the date of delivery, along with relevant supporting evidence, such as photographs or an unboxing video, where applicable.

Requests submitted after the 3-day period will not be entertained.

Orders that have already been shipped cannot be cancelled. Orders that have not yet been shipped may be eligible for cancellation.

Please allow us up to 48 hours to review your request. Once your request is approved, we will arrange a reverse pickup through our courier partner, wherever applicable.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or another mutually agreed method, as appropriate within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at c18pariscosmetics@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.