Shipping Policy

At C18 Paris, we value the trust you place in us to deliver 100% organic, chemical-free products. This Shipping Policy (“Policy”) is designed to provide complete transparency on how we handle your orders—from the moment you click “Buy Now” to the moment the package reaches your doorstep. By purchasing from our website (www.c18paris.in) or mobile application (“Platform”), you agree to the terms set forth herein.

This Policy explains how we process, package, ship, and manage delivery issues, as well as your responsibilities as a customer.

GENERAL TERMS

 Order Confirmation:

• When you place an order, we immediately send an Order Confirmation Email/SMS with a unique order ID. This confirms that we have received your request.

Processing & Quality Checks:

• We inspect and prepare each product carefully to ensure it meets our quality standards.
• Typical processing time is 3–5 business days.
• During high-demand periods (festive seasons, sales), processing can extend to 7–10 business days. We will notify you in such cases.

Out-of-Stock Situations:

• If a product becomes unavailable after you order, we will contact you via email/SMS.
• You can choose to:
  (a) Replace with another item of equal value of your choice, or
  (b) Receive a full refund for the unavailable item.

Multiple Shipments:

• If your order contains multiple items, they may be shipped separately from different warehouses.
• Each shipment will have its own tracking ID, and you will be informed of every dispatch.

Domestic Shipping:

• Standard Shipping (Default): Estimated delivery within 5–7 business days after dispatch.
• Expedited Shipping (Optional): Estimated delivery within 2–4 business days after dispatch.

International Shipping (If applicable):

• Delivery timelines depend on destination and courier partner.
• Customs duties, taxes, and import charges must be paid by the consumer, and we are not liable for delays at customs checkpoints.

 Estimated Timelines Disclaimer:

• All timelines are best-effort estimates. Delivery may be delayed by events beyond our control (strikes, natural disasters, regulatory checks).

Serviceable & Non-Serviceable Areas:

• We currently deliver to most pin codes across India.
• If your pin code is non-serviceable, we will inform you and process a full refund within 5–7 working days.

Correct Information:

• You must provide complete and accurate address details, including correct pin code, landmark, and active contact number.

• Address modification requests after dispatch cannot be accommodated. Ensure details are correct before checkout.

• Track the current status (in transit, out for delivery, delivered) via:
  (a) Courier’s website using your tracking ID, or
  (b) “My Orders” section on our Platform.

• If all attempts fail:
  (a) The package is returned to us,
  (b) We notify you,
  (c) Reshipment is possible only with additional shipping charges, or
  (d) If you decline reshipment, refunds are processed as per our Returns & Refunds Policy

• For successful delivery, proof may be collected (signature, OTP, photograph or etcetra).

• If a package is confirmed lost, we will issue a replacement or refund post-verification with the courier.

• Inspect packages at delivery.
• If damaged, refuse acceptance and contact us within 24 hours with photos.
• Claims beyond 24 hours may not be honored.

FORCE MAJEURE

We are not liable for delays, failures, or inability to deliver due to Force Majeure Events, including but not limited to:

• Natural disasters (floods, earthquakes, cyclones)
• Epidemics/pandemics
• Government restrictions/regulatory actions
• Strikes, labor disputes
• Cyberattacks or system failures

During such events:
(a) Delivery timelines are suspended without liability;
(b) We will attempt to notify you;
(c) Orders may be cancelled with full refunds if delays exceed 30 days.

·       We may modify this Policy at any time. Updated versions will be posted on our Platform and take effect immediately. Continued use of our Platform indicates acceptance of the revised Policy.